At Veezora IPTV, customer satisfaction is our top priority. We strive to provide a reliable and high-quality IPTV service. However, we understand that there may be situations where a refund is requested. This policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:
- Your refund request is made within 7 days of your initial purchase.
- You have experienced technical issues with our service that our support team was unable to resolve.
- The service has not been used excessively (e.g., streaming for more than 2 hours may be considered usage and disqualify a refund).
- You purchased the subscription directly through our official website: [insert your site URL].
2. Non-Refundable Items
We do not offer refunds under the following circumstances:
- Change of mind after purchase.
- Incompatibility with your device after trial or usage.
- Issues caused by third-party apps, devices, or poor internet connections.
- Orders that exceed the 7-day refund window.
- Trial plans or promotional packages.
3. Subscription Cancellations
You may cancel your subscription at any time. However, cancellations do not qualify for a refund after the 7-day window unless your case falls under eligible technical failure.
4. Chargebacks and Disputes
If you open a dispute or chargeback without contacting our support team first, we reserve the right to suspend or permanently terminate your access to Veezora IPTV.
5. How to Request a Refund
To request a refund, please contact our support team via:
📧 Email: support@veezora.com
📱 WhatsApp: https://api.whatsapp.com/send/?phone=212653867246
Please include the following in your message:
- Full name and email used for the purchase
- Order ID or proof of payment
- Description of the issue experienced
We aim to review all refund requests within 48 hours and process eligible refunds within 5–7 business days.
6. Policy Updates
Veezora IPTV reserves the right to update or modify this refund policy at any time. Updates will be posted on this page with the revised date.
